Uya123 Privacy Policy – Personal Data Protection for Malaysian Members

1 Introduction & Scope of This Privacy Policy

This Privacy Policy ("Policy") describes how uya123 — which operates an online Sports Betting and casino platform at uya123.best — collecting, using, storing, disclosing, and protecting your personal data. This Policy applies to all registered members, website visitors, and anyone who interacts with the uya123 platform in any capacity.

Uya123 takes your privacy seriously. We understand that your trust in us depends not only on the quality of the Sports Betting and casino products we offer, but also on how responsibly we handle your personal information. This Policy is written in clear, straightforward language — we do not want you to have to scroll through page after page of fine print just to understand your rights.

By registering a uya123 account or using any of our platform services, you consent to the collection and use of your personal data as described in this Privacy Policy. This Policy is to be read together with the Terms & Conditions uya123, which constitutes the entire agreement between you and our platform.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register a uya123 account, we collect the following information that you provide directly to us:

• Personal identification information: Full name, MyKad or passport number, date of birth, and gender.
• Contact information: Mobile phone number, email address, and current residential address in Malaysia.
• Account security information: Password (stored as an unreadable hash), security questions, and two-factor authentication (2FA) settings if enabled.
• Financial information: Payment method details you have registered — including bank account numbers, phone numbers linked to Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow. We do not store credit or debit card numbers directly on our servers.
• Verification documents (KYC): A copy of your MyKad, proof of address, and other documents that may be required to process withdrawals or meet regulatory obligations.

2.2 Automatically Collected Data

When you use the uya123 platform, our systems automatically record certain technical information and usage behaviour:

• Device & network data: IP address, device type, operating system, browser type and version, and screen resolution.
• Platform activity data: Pages visited, games played, bets placed, session duration, and navigation patterns within the platform.
• Transaction data: A complete record of all deposits, withdrawals, bets, winnings, and losses processed through your account.
• Cookie data: uya123 uses session cookies and preference cookies to keep the platform running properly and to remember your choices such as language and display settings.

3 How We Use Your Personal Data

Uya123 uses the personal data we collect solely for the following legitimate and necessary purposes:

Uya123 will not use your data for any purpose beyond those stated above without first obtaining your consent. Whenever we wish to use your data for a new purpose that differs from the original, we will inform you and request fresh consent where required.

4 Disclosure of Data to Third Parties

4.1 Core Principle — No Data Sales

Uya123 never sells, rents, trades, or shares members' personal data with third parties for their own marketing or commercial purposes. This is our absolute commitment to all 500,000+ registered members in Malaysia.

4.2 Permitted Disclosures

There are certain situations where uya123 may need to share your data with specific parties in order to operate our services effectively:

• Payment providers: Transaction information must be shared with Touch 'n Go, GrabPay, DuitNow, FPX, and other payment providers you use to process your deposits and withdrawals. This disclosure is limited strictly to what is necessary to complete the transaction.
• Game providers: Game session data that must be shared with casino software providers such as Pragmatic Play and Evolution Gaming to ensure games function correctly and that results are accurately verified.
• Technical service providers: Companies that assist us in operating the platform on a technical basis — including server hosting, cybersecurity monitoring, and technical analytics — are bound by strict confidentiality agreements with uya123.
• Legal requirements: Where uya123 is required by law, court order, or direction from a competent authority in Malaysia to disclose certain information, we will do so strictly within the minimum scope required.

4.3 Safeguards for Authorised Third Parties

All third parties that access uya123 member data in any capacity are bound by strict data protection agreements. They are prohibited from using that data for any purpose other than what has been specified, and they must meet data security standards at least equivalent to those of uya123 itself.

5 Security & Data Protection

5.1 Technical Security Measures

Uya123 implements multiple layers of technical safeguards to keep your personal data secure at all times:

• 256-bit SSL Encryption: All data transmitted between your device and uya123's servers is encrypted with 256-bit SSL — the same standard used by Malaysia's major banks to secure your online banking transactions.
• Data-at-rest encryption: Sensitive data such as passwords and financial information is stored in encrypted form on our servers — meaning that even in an unforeseen scenario, your raw data cannot be read or misused.
• Two-factor authentication (2FA): uya123 offers two-factor authentication as an additional layer of security for your account — all members are strongly encouraged to enable it.
• 24/7 security monitoring: uya123's security team and automated monitoring systems operate around the clock to detect any unauthorised access attempts, suspicious activity, or potential data breaches.
• Internal access controls: Only uya123 staff who require access to specific data in order to carry out their duties are permitted to access it — governed by strict role-based access controls (RBAC).

5.2 Data Retention Periods

Uya123 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, in accordance with applicable legal requirements. Generally:

• Active account data is retained for as long as your account remains active, and for a minimum of 5 years after account closure, as required by AML (anti-money laundering) regulations.
• Financial transaction records are retained for 7 years from the date of the transaction, in accordance with Malaysian financial regulatory requirements.
• Customer support communication records are retained for 3 years for reference and service improvement purposes.
• De-identified platform usage analytics are retained indefinitely for service improvement purposes.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a uya123 member hold the following rights with respect to your personal data. uya123 is committed to respecting and facilitating the exercise of all these rights:

To exercise any of the rights above, submit your request by email to support@uya123.best or via 24/7 live chat. We will process your request within a reasonable timeframe and notify you if any additional information is required.

7 Cookies & Tracking Technologies

Uya123 uses cookies and similar tracking technologies to keep the platform running properly and to improve your experience. Below are the types of cookies we use:

• Session cookies (required): Cookies that are essential for the platform to operate — including maintaining your login status, managing game sessions, and ensuring financial transactions are processed securely. These cookies cannot be disabled, as the platform will not function properly without them.
• Preference cookies: Remembering your preferences such as language, display settings, and betting preferences so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helps us understand how members use the platform — the most visited pages, time spent in specific sections, and any technical issues that may need attention. This data is collected in aggregate and is not linked to your personal identity.
• Security cookies: Helps our security systems detect suspicious login attempts, cyberattacks, and unusual usage patterns that may indicate a compromised account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the uya123 platform. Continued use of our platform is considered consent to the use of cookies as described above.

8 Children's Privacy

The uya123 platform is intended for users aged 18 and above only, in accordance with Malaysian legal requirements and our Terms & Conditions. uya123 does not knowingly collect, process, or store personal data from individuals under the age of 18.

Should we discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and suspect that your child who is under the age of majority may have registered an account with uya123, please contact us immediately at support@uya123.best.

9 Privacy Policy Amendments

Uya123 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, updated legal requirements, or improvements to how we protect your data. The most recent update date will always be displayed at the top of this document.

For any material amendments — meaning changes that significantly affect how we use or disclose your personal data — uya123 will notify you via your registered email and/or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision.

Continued use of the uya123 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with any amendment made, you have the right to close your account before the amendment takes effect.

10 Contact Us About Privacy

Uya123 takes every privacy-related enquiry, complaint, or request seriously. If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of the rights set out in Section 6, please reach out to us through the following channels:

• Privacy Email: support@uya123.best — please label your email with "PRIVACY ENQUIRY" in the subject line.
• Live Chat: Available 24/7 directly through the uya123 platform — our Bahasa Malaysia support team is always ready to help.
• WhatsApp: Available via the support button within the uya123 platform.

We are committed to responding to all privacy enquiries within 3 business days. For more complex requests, such as data access or data deletion requests, we will inform you of a realistic processing timeline at the start of the process.

If you feel that your privacy concerns have not been adequately addressed by uya123, you also have the right to file a complaint with Malaysia's Personal Data Protection Commissioner under the PDPA 2010.